- Troubleshooting
- FAQ
Troubleshooting
FAQ
Common questions about how Ontora works and what to expect from the platform.
Is Ontora a survey tool?
No. Ontora is designed around conversational interviews rather than surveys or forms. Each participant has a one‑on‑one conversation with an AI agent that asks follow‑up questions and explores how work actually happens.
Do employees have to coordinate interviews with someone?
No coordination is required. Employees receive an invitation and can open their conversation directly with the Ontora agent.
How long do interviews take?
Ontora describes an average conversation length of around 20 minutes.
Can interviews run at the same time?
Yes. The system can run many conversations in parallel across the organization.
What does leadership receive after interviews?
Leadership receives a synthesis of findings that may include themes, quotes from interviews, insights about operational bottlenecks, and structured views of workflows.
What kinds of outcomes does Ontora support?
Organizations typically use Ontora insights to guide operational improvements, transformation initiatives, and automation opportunities.
How quickly are insights available?
Ontora states that insights can be produced within hours after the interview process, significantly faster than traditional consulting-style analysis that can take months.